From time to time, an employee may want to raise issues with you that they have in work.
Grievances can be seen in a negative light. In reality, who likes dealing with complaints?
However, when an employee raises a grievance they could be highlighting a real problem to you that you knew nothing about.
The way you deal with an employee’s grievance can make or break the employment relationship.
Imagine you’ve made a complaint and the person you’ve spoken to either doesn’t want to listen to you, isn’t interested, or just doesn’t give you an explanation of what they are going to do to solve your problem?
By handling a grievance carefully and with empathy and honesty, it can really help to keep the employment relationship positive, and sometimes, even if they employee doesn’t get what they are looking for, they understand things .
Whether you uphold their grievance or not, dealing with the employee in a fair way is important.
If you need a templated letter to amend for your business, download one from our online documents. If you need our help delivering that decision, call us on 02920 090500.